Online Returns Form
If you are not entirely satisfied with your order and can provide proof of purchase, we will be happy to refund the purchase price in full, provided the product is in fully re-saleable condition and is returned to us within 28 days. Where possible, refunds will be offered through the same payment method used at the time of purchase. Alternatively, where proof of purchase cannot be provided, a credit note may be offered or an exchange given. We are unable to refund or exchange any sheet music unless it is faulty. Please allow up to 10 working days for your return to be processed.
IMPORTANT: If you wish to send your parcel back to us by post, please make sure your items are securely wrapped including a copy of your name, address, telephone number and order number so we can identify your order.
Please return to the following address:
Salvationist Publishing & Supplies
66-78 Denington Road
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the post office as we are only responsible for your parcel once it has been received into our warehouse. Items lost in transit will not be treated as returned. If however, the reason for the return is on the part of SP&S in any way, or if the goods are faulty, we will credit your account with the returned postage costs. If you are unsure of any of the above, please do not hesitate to contact our customer service team on +44 (0)1933 445 445 or email firstname.lastname@example.org. Your statutory rights remain unaffected.