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The Salvation Army

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Terms and Conditions


Your order will be processed by Salvationist Publishing & Supplies (SP&S), 66-78 Denington Road, Wellingborough, Northants, NN8 2QH. The company registration number is London
2605817 and the VAT Registration number is GB 577 8166 86.

If you have a query regarding an order that you have already placed, please email or telephone the Customer Service Department on +44 (0)1933 445445.


Salvationist Publishing & Supplies can accept payment using the following cards: Visa, Mastercard and Maestro. Unfortunately we are unable to accept American Express.


We aim to deliver within 7 days of receipt of order, but please allow 14 days before querying non-delivery. In the run up to Christmas, please allow for delays with the increased volume of Christmas post.
Our current deliveries are expected between 3 - 5 days (as of Nov 2018)


We are happy to deliver to any address in the world and the following rates of postage and packing apply to all orders received through this website:
Standard Delivery Charge for All Products on this Website
Per Order
UK - All items except CDs & DVDs
UK - CDs & DVDs
Deliveries outside of the UK:
1 Item
2 Items
3 Items
4 Items
5 Items
6 Items
7 Items
8 Items
9 Items
10 Items
11 Items
12 Items
13 Items
14 Items
15 Items
16 Items
17 Items
18 Items
19 Items
20 Items
21 items or more

Despatch surcharge for Uniforms:

This applies when the following are purchased:

Uniform jacket & trousers OR

Uniform jacket & skirt OR

Uniform Coat

Additional to Standard Charge; Charged once per order:


Outside of the UK

Salvationist Publishing & Supplies reserves the right to alter the despatch charges without prior notice, though the prevailing rates will always be displayed on this page.



  • We hope that you will be pleased with your purchase. If, for whatever reason you are not entirely satisfied and can provide proof of purchase, we will be happy to refund the purchase price in full, provided the product is in fully re-saleable condition and is returned to us within 28 days.
    • Where possible, refunds will be offered through the same payment method used at the time of purchase.
    • Alternatively, where proof of purchase cannot be provided, a credit note may be offered or an exchange given.
    • We are unable to refund or exchange any sheet music unless it is faulty.
    • Please allow up to 10 working days for your return to be processed.
    • If you wish to send your parcel back to us by post, please make sure your items are securely wrapped including a fully completed copy of the Exchange/Returns Form and together with a copy of invoice/receipt and return to us at the following address:

          Returns Department
          Salvationist Publishing & Supplies
          66-78 Denington Road
          NN8 2QH

  • Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are only responsible for your parcel once it has been received into our warehouse. Items lost in transit will not be treated as returned. If however, the reason for the return is on the part of SP&S in any way, or if the goods are faulty, we will credit your account with the returned postage costs.
  • If you are unsure of any of the above, please do not hesitate to contact our customer service team on +44 (0)1933 445445 or where a member of our staff will endeavour to assist you.

           Your statutory rights remain unaffected.

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