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The Salvation Army

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March 2013                      
The Salvation Army Trading Company’s core purpose is:
‘to provide The Salvation Army with resources to enhance its mission’

Working with Suppliers
As you would expect, we have always believed that good ethics and good business go together naturally. Social responsibility sits at the heart of The Salvation Army. It always has. We're clear about our obligations and how they shape the way we operate, and proud of the loyalty and trust which this approach has earned for SATCoL  and our brands.
Our customers and other stakeholders have rising expectations. As our business grows and becomes ever more complex, we all need to ensure we can live up to those expectations, both within our own operations and in our wider supplier networks.
And you, our suppliers, are an essential part of this.
We want to share our commitment to the highest ethical standards. This document explains what our standards are and will help you understand what that means for you and your own supplier networks.
from Clothing to DVD’s and CD’s: music publishing to books, gifts and stationery
We are a group of companies with a broad and complex supply chain spanning many countries and many types of goods and services. This chain provides our businesses with everything from the quality materials in our clothing products to the machinery to make them. Packaging, stationery, promotional items, technical support, warehousing, transport, security and marketing - all are vital to the creation of our brands, supplying everything from the pallets in the warehouses to the pencils in our offices.
over 200 suppliers, large and small
Around 200 firms supply us directly. Some are global corporations, others are small companies. Many are only one part of a much longer supply chain which delivers raw material to factory doors.
Working together to create products people love and enjoy
We've worked with suppliers to share knowledge and technical advice, and to improve quality, productivity and environmental standards. Together we've created trusted brands that bring moments of pleasure to thousands of consumers in the UK and around the world.
Dialogue to share ethical standards will help ensure we continue to grow and sustain that success in different and changing markets, and in a variety of cultures. It's part of delivering our Core Purpose of "providing The Salvation Army with resources to enhance its mission".

Sourcing Standards
Respect for human rights, and ethical trading is fundamental to the way we work. Within our own business, Our Business Principles provide the framework of values and behaviours expected of every employee, everywhere. They and our Human Rights and Ethical Trading Policy form the basis of these Sourcing Standards.
We want our suppliers to act in a responsible and ethical manner. We look for business partners who:
• have high standards of corporate governance
• carry out their business honestly and ethically
• respect the rights and interests of others
• abide by laws and regulations
Our Human Rights and Ethical Trading policy is based on international standards such as the Universal Declaration of Human Rights and the conventions of the International Labour Organisation. It's outlined below together with an explanation of what each principle means in practice. However, no set of standards can deal with all situations. Some may need to be applied according to local legal definitions or frameworks, or be adapted to respect cultural sensitivities. In so doing, we expect suppliers to exercise good business judgment upholding the spirit of the standards. Naturally, in all cases we look for minimum legal standards to be adhered to and best industry practice.
1. core labour rights and dignity at work
• Preclude the use of forced labour: Workers should enter voluntarily into employment contracts. Employers should not hold or control the identity papers of their workers or a money deposit. Prisoners should not be hired. No slavery or indentured labour.
• Respect the rights of employees to join legally recognised labour unions: No discrimination against union representatives or members. No obstruction of collective bargaining.
• Ensure that children are employed only under circumstances that protect them from physical risks and do not disrupt their education: No harmful child labour, which means no employment of anyone under the minimum school leaving age; the work of anyone under 18 must not interfere with their education; they should not be exposed to physical or other risks which can harm physical, mental, emotional or spiritual development.
• Do not tolerate any form of harassment in the workplace: All employees should be treated with respect and dignity and not be subject to persecution or bullying in the workplace.
2. health and safety in the workplace
• Create a healthy and safe work environment for each employee: Keep all the relevant health and safety laws and provide a safe and healthy workplace. Supply the necessary safety equipment and training. Ensure there are appropriate rest periods and suitable facilities.
3. fair remuneration
• Ensure that working hours and remuneration are reasonable and comparable to those offered by similar companies: Meet local legal minimum standards and comply with local laws. Wages and working hours should be comparable with those of similar companies and in line with normal industry standards. All workers should have a written understanding of their employment contract. Overtime should generally be worked on a voluntary basis. All obligations in respect of local social security payments and provision must be met.

4. diversity and respect for difference
• Manage diversity to promote and capitalise on cultural and individual differences to create competitive advantage through new perspectives and local market sensitivity.
• Provide employees with equal opportunities.
5. opportunity for development
• Recognise the value that employees create and reward them with opportunities for personal and career development.

Living out the standards
(a) Implementation
These standards will be part of our general supplier selection helping us to choose suppliers based upon an assessment of economic, quality, environmental and ethical factors. They will also be a factor in monitoring and reviewing performance.
(b) Dialogue and communication
Securing our sourcing standards is a two-way process which requires dialogue and mutual understanding.
(c) Support from us
You may want our advice in interpreting the requirements, or help in demonstrating your compliance with them. We are happy to discuss any questions and provide support in addressing issues.
(d) Steps to take
You are asked to review the standards and:
• Consider how they fit with your own business practices as well as those of your own suppliers
• Take any action necessary to comply (for example, maintaining appropriate records and documentation, and ensuring that any statements of business principles and policies fully address these issues)
• Contact us if you need further clarification of our expectations.
We want to hear your response and ask you to contact our dedicated supplier support service at '' with any comments or questions. Our Procurement Team will also be contacting all suppliers to discuss the standards and their implications further.
Further information and updates will be made available on the SATCoL website

How we use your personal details
Salvationist Publishing & Supplies (SP&S) is a division of the Salvation Army Trading Company Ltd whose purpose is to raise funds to support the mission of the Salvation Army throughout the UK and Republic of Ireland. We rely on the support of private individuals like you in purchasing our products or accessing one of our many services so that we can continue to support the Salvation Army in its aims. That is why we want to be completely transparent about why we need the personal details we request when you engage with us and how we will use them.
The money raised through our charity shops, reuse and recycling schemes and music and trading divisions helps The Salvation Army fund its valuable work throughout the UK and Republic of Ireland. The Salvation Army extends a helping hand to those who are homeless, friendless and in need. They passionately believe that no one is beyond hope, however great their problems & that disadvantaged people be offered respect and access to the practical, social and spiritual support they need to realise their God-given potential and recover their personal dignity.

Salvation Army Trading Company full Privacy Policy

When we will get in touch
When you give us your personal details - for example when you purchase one of our products on line, call our customer service team, visit one of our roadshows, sign up for a newsletter or e mail updates, sign up to Gift Aid, ask us to collect donated clothing ; you may receive follow up information from us relating directly to this activity, including how your support is helping the Salvation Army.
If you have provided us with consent to use your details for marketing purposes, then we may also contact you about offers, new products fundraising activities and other ways to support us. Where you consent to us sending you marketing information, we will treat this as lasting for three years unless we tell you otherwise at any time. We many also send you electronic or hard copy letters or catalogues where we think you would not object, and when you purchase goods from our on line stores retail or roadshow outlets. We provide easy ways to stop our marketing and you can opt-out at any time.
Your support is important to us and those whom the Salvation Army extends help to. We always act on your instructions and aim to put you in control of your relationship with us. Our aim is to communicate with you in a way that makes you want to stay involved with us for as long as possible, to make a difference and see the impact and value of support.

We will not share your data with third parties
Please be assured that you will not receive offers from other companies or organisations as a result of giving your details to us. We will not sell, distribute or lease your personal information to third parties.
We may need to share limited information with our service providers who help us prepare and send you communications or process your donation or product order. However, we do not allow these organisations to use your data for their own purpose and take care to ensure that they keep your data secure and delete it when it is no longer needed.

How to stop or change how we communicate with you
If at any time you wish to stop or change how we communicate with you, or update the information we hold, please do get in touch using one of the following options
Write to Salvation Army Trading Company Ltd 66-78 Denington Road Denington Industrial Estate Wellingborough Northants NN8 2QH
E Mail
Call 01933 445445
You can opt out of our e mails by clicking on the unsubscribe link at the bottom of our messages.

What details we ask and why
There are minimum levels of information we need to obtain for different purposes-such as donating clothing or ordering goods from our web sites or catalogues. We always ask you name and title so we know how to talk to you. We need your e-mail address which is mandatory on all our web sites. We will separately seek your permission to use this for our wider marketing communications.
You can state your preferences for contact by methods such as
E mail Yes/No
SMS Yes/No
Phone Yes/No
Post Yes/No
We ask for your house number and postcode so that we hold a valid postal address for you. This is needed for the following reasons
 To deliver items to you
 To receive post from us if you have agreed to marketing material
 To Claim Gift aid
 To take one off card payments if that option is your payment method when ordering goods
In order to ensure that the data we hold about you is accurate, we may occasionally use information sources that are in the public domain to verify your details, such as your postal address. Where you have given permission we may send you information which we believe you will be interested in.
 You may request details of personal information which we hold about you under the Data Protection Act. If you would like a copy of the information held on you please write to us at Salvation Army Trading Company Ltd 66-78 Denington Road, Denington Industrial Estate Wellingborough Northants NN8 2QH.

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
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We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect in managing our relationship with you.

SP&S is a division of the Salvation Army Trading Company Ltd

Resource the Army - Products to enhance Mission

Profit generated by Salvation Army Trading Company Ltd helps support the ongoing work and mission of The Salvation Army.

Registered Company no. 2605817

The Salvation Army registered charity no. 214779 and in Scotland no. SC009359


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